Refund policy

30-day returns

You may return most items within 30 days of the delivery date for a refund. To be eligible, items must be unused, in their original condition, and in their original packaging. Proof of purchase (your order number) is required.

How to start a return

Email support@matinhome.com with your order number and the item(s) you'd like to return. Our team will confirm your return is eligible and send you full return instructions, including the address to send your item to. Please wait for our confirmation before shipping anything back — returns sent without prior authorization cannot be guaranteed a refund.

Return shipping costs

If the return is due to our error — a damaged, defective, or incorrect item — return shipping is free and fully covered by us. For all other returns (for example, a change of mind), the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot refund items lost on their way back to us.

Damaged, defective, or incorrect items

Please inspect your order on arrival. If an item is damaged, defective, or not what you ordered, email support@matinhome.com within 48 hours of delivery with photos of the item and its packaging. We'll make it right with a free replacement or a full refund — whichever you prefer — at no cost to you.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome by email. Approved refunds are issued to your original payment method within 5–10 business days. There are no restocking fees. Please note your bank or card provider may need additional time to post the refund to your account.

Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order. If you'd prefer a direct exchange for the same item (for example, a replacement of a defective unit), contact support and we'll arrange it.

Order cancellations

You can cancel an order for a full refund any time before it has been processed for shipment — contact us as soon as possible. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy after delivery.

Non-returnable items

Gift cards and items marked as final sale (if any) cannot be returned. Items returned used, damaged by the customer, or without original packaging may be refused or subject to a partial refund.