Privacy policy

This Privacy Policy describes how Matinhome ("we", "us", "our") collects, uses, and shares your personal information when you visit or make a purchase from matinhome.com (the "Site").

Information we collect

Order information. When you make a purchase, we collect your name, billing and shipping address, email address, phone number, and payment details (processed securely by our payment providers — we never see or store your full card number).

Device information. When you browse the Site, we automatically collect information about your device, including your IP address, browser type, time zone, and the pages you view, using cookies and similar technologies.

Communications. When you contact us, we keep a record of the correspondence so we can resolve your request and improve our support.

How we use your information

We use your information to fulfill orders (processing payment, arranging shipping, and providing order confirmations and tracking updates), to communicate with you about your order or inquiries, to screen orders for potential risk or fraud, and — where you have opted in — to send you information about our products. We also use device information to improve and optimize the Site.

Sharing your information

We share personal information only with service providers that help us operate the store: Shopify (our e-commerce platform), payment processors, shipping and fulfillment partners, and analytics providers. These providers may only use your information to perform services for us. We may also share information to comply with applicable laws, respond to lawful requests, or protect our rights. We do not sell your personal information.

Cookies

Cookies are small data files stored on your device. We use cookies that are necessary for the Site and checkout to function, and optional cookies for analytics and marketing. You can control cookies through your browser settings; disabling necessary cookies may affect how the Site works.

Data retention

We keep your order information for our records unless and until you ask us to delete it, subject to legal record-keeping requirements (for example, tax and accounting rules).

Your rights

Depending on where you live, you may have the right to access the personal information we hold about you, ask that it be corrected, updated, or deleted, and opt out of marketing communications at any time (every marketing email includes an unsubscribe link). To exercise any of these rights, contact us at support@matinhome.com and we'll respond within the timeframe required by applicable law.

Minors

The Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The current version will always be posted on this page.

Contact

For questions about this policy or your personal information, reach us using the details below.