FAQs

1. Where do you ship?

We currently ship to addresses within the United States. Standard shipping is free on every US order — no minimum.

2. How long does delivery take?

Orders are processed in 1–2 business days, and transit takes 5–10 business days. In total, expect your order within 6–12 business days of purchase. Orders placed before 2:00 PM (ET) on a business day begin processing the same day; orders placed after the cut-off or on weekends begin processing the next business day.

3. How can I track my order?

Once your order ships, you'll receive an email with your tracking number. You can follow your delivery at any time on our Track Your Order page. Tracking events may take 1–3 business days to appear after the shipping confirmation is sent.

4. What is your return policy?

You can return most items within 30 days of delivery, provided they are unused and in their original packaging. Contact our support team first and we'll guide you through the return process, including where to send your item. Full details are in our Return & Refund Policy.

5. When will I receive my refund?

Once your return is received and approved, your refund is issued to the original payment method within 5–10 business days. Your bank or card provider may need additional time to post it to your account.

6. Can I change or cancel my order?

Yes — contact us as soon as possible at support@matinhome.com. We can change or cancel an order any time before it has been processed for shipment. Once an order has shipped, it can no longer be changed, but you can return it under our 30-day return policy after it arrives.

7. What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments are processed in USD over a secure, encrypted checkout. See our Payment Policy for details.

8. My item arrived damaged or incorrect — what do I do?

We're sorry about that. Email support@matinhome.com within 48 hours of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or a full refund at no cost to you, including any return shipping if a return is needed.

9. How do I reach customer support?

Email us at support@matinhome.com, call +1 (712) 543-5778, or use the contact form on our Contact page. We respond within 24 hours on business days. Our team is available Monday to Friday, 9:00 AM – 5:00 PM (ET); messages received on weekends are answered the next business day.

10. Are your prices final?

All prices are listed in USD. Any applicable sales tax is calculated and shown at checkout before you pay — there are no hidden fees, and shipping is free on all US orders.